Free your support team to handle complex issues. AI agents resolve common problems instantly, access your knowledge base, and escalate to human agents when needed—reducing costs while improving satisfaction.
Customer initiates contact via phone, chat, or email
Verify customer identity and pull account information
AI analyzes the problem and searches knowledge base for solutions
Deliver step-by-step resolution or escalate to human agent
Log interaction details and customer satisfaction in system
Schedule automated follow-up to ensure issue is resolved
Resolve common customer issues like password resets, account updates, and billing questions instantly without human intervention
Access your entire knowledge base to provide accurate, consistent answers across all customer interactions
Handle multiple conversations simultaneously without wait times, even during peak hours
Escalate complex issues to human agents with full conversation context so customers don't repeat themselves
Provide support in 32 languages for your global customer base without hiring multilingual staff
Track customer sentiment and identify recurring issues to improve products and processes
Resolve common issues like password resets, account updates, and billing questions automatically.
Access your documentation, FAQs, and help articles to provide accurate answers instantly.
Recognize when human expertise is needed and transfer with full context and conversation history.
Provide consistent support around the clock, across all time zones and holidays.
Detect customer frustration and prioritize urgent cases for immediate human attention.
Maintain data security and compliance with industry standards while handling sensitive information.